Privacy Policy

Effective Date: 1st July 2026

Welcome to Dukanay. Your privacy is important to us. This Privacy Policy explains how Dukanay (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with a seamless shopping experience, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Payment Information (where applicable)

Account Information

  • Username
  • Password (encrypted)
  • Order History
  • Wishlist
  • Saved Preferences

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Cookies and Tracking Data
  • Website Usage Analytics

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Verify your identity.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Improve our products and services.
  • Personalize your shopping experience.
  • Prevent fraud and unauthorized activities.
  • Comply with legal obligations.
  • Send promotional offers and newsletters (only if you choose to receive them).

3. Payment Security

Your payment security is our priority.

Dukanay does not store your debit or credit card details on its servers. All online payments are processed through secure and trusted payment gateways that comply with industry security standards.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Keep you logged into your account.
  • Analyze website performance.
  • Recommend products based on your interests.
  • Improve website functionality.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We respect your privacy.

Dukanay does not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers, including:

  • Courier and logistics partners
  • Payment service providers
  • IT and website hosting providers
  • Marketing service providers (where applicable)
  • Government authorities when required by law

All partners are expected to protect your information and use it only for the intended purpose.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

These measures include:

  • SSL Encryption
  • Secure Servers
  • Password Protection
  • Restricted Employee Access
  • Regular Security Monitoring

While we strive to use commercially acceptable methods to protect your data, no online platform can guarantee absolute security.

7. Your Rights

As a valued customer, you have the right to:

  • Access your personal information.
  • Update or correct inaccurate information.
  • Request deletion of your account (subject to legal requirements).
  • Opt out of promotional emails and marketing communications.
  • Request information about how your data is being used.

To exercise any of these rights, please contact our Customer Support team.

8. Third-Party Links

Our website may contain links to third-party websites or services.

Dukanay is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Dukanay does not knowingly collect personal information from individuals under the age of 18 years without the consent of a parent or legal guardian.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Dukanay Customer Support

Email: support@dukanay.com

WhatsApp: +92 3253015787

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (Pakistan Standard Time)

Our Commitment to Your Privacy

At Dukanay, trust is at the heart of everything we do.

We are committed to protecting your personal information, respecting your privacy, and maintaining a safe, transparent, and secure shopping experience for every customer.

Thank you for choosing Dukanay. Shop with confidence. Shop with trust.