Shipping Policy

1. Order Processing

All orders are carefully verified, packed, and processed within 24–48 business hours after order confirmation.

• Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
• During promotional campaigns, sales events, or festive seasons, processing times may be slightly extended due to high order volumes.

2. Delivery Timeframes

Estimated delivery times are as follows:

• Karachi: 4–5 Business Days
• Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad, etc.): 3–6 Business Days
• Remote Areas of Pakistan: 5–7 Business Days
• International Orders (Coming Soon): 7–12 Business Days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

3. Shipping Charges

We strive to keep shipping simple and affordable.

• Standard Shipping: Rs. 300 nationwide.
• Free Shipping: Available on all orders of Rs. 5,000 or above anywhere in Pakistan.

Additional shipping charges may apply for oversized, heavy, or special-handling items.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS and/or Email.

You can use this tracking number to monitor your shipment and stay updated on its delivery status.

5. Cash on Delivery (COD)

For your convenience, Cash on Delivery (COD) is available across most cities in Pakistan.

To ensure a smooth delivery:

• Please keep the exact payment amount ready.
• Verify your order before making the payment.
• Our delivery partners are not authorized to open packages before payment is completed.

6. Delivery Attempts

If you are unavailable at the time of delivery:

• Our courier partner may attempt delivery again or contact you to arrange a suitable delivery time. If multiple delivery attempts are unsuccessful, the order may be returned to our warehouse.

7. Delivery Delays

While we always strive to deliver your order on time, occasional delays may occur due to:

• Extreme weather conditions
• Public holidays
• Natural disasters
• Courier operational issues
• Unexpected logistical disruptions

If your order is delayed beyond the estimated timeframe, our customer support team will keep you informed and assist you promptly.

8. Damaged or Incorrect Orders

Your satisfaction is our priority.

If you receive:

• A damaged product
• A defective item
• An incorrect product
• A missing item

Please contact our Customer Support team within 48 hours of receiving your order, along with your order number and clear photographs of the product. We will investigate the issue and provide an appropriate resolution as quickly as possible.

9. International Shipping (Coming Soon)

Dukanay is currently delivering across Pakistan. We are actively working to introduce international shipping so customers worldwide can enjoy our products.

Stay connected with us for future updates.

Need Assistance?

If you have any questions regarding your shipment or delivery, our Customer Support team is always here to help.

Email: support@dukanay.com

WhatsApp: +92 3253015787

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (PKT)

Thank You for Shopping with Dukanay

At Dukanay, every order is packed with care and delivered with trust. We appreciate your confidence in us and look forward to serving you with an exceptional shopping experience.